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Air India to Place Systems to Proactively Alert Fliers About Flight Changes, Delays

PTI

Last Updated: September 03, 2022, 12:49 IST

New Delhi, India

Image used for representation. (Photo: Air India)

Image used for representation. (Photo: Air India)

Air India sets up a coordination team to address airport-specific issues, according to internal communication, Tata took over Air India in January this year

Air India will put in place new systems to proactively alert fliers about changes or delays in flight schedules and also set up a coordination team to address airport-specific issues, according to internal communication. After reviewing block times, airport connecting times, and aircraft as well as crew rotations, Tatas-owned Air India has identified various improvement areas for better overall performance.

In the internal communication on Friday, Air India CEO and Managing Director Campbell Wilson said the airline would seek airport slots to implement the improvements. While mentioning that the airline is unlikely to get all the slot changes it would like this season, he said, “now that we know what we want we can progressively refine season-by-season,” he said.

The airline, which had a domestic market share of 8.4 percent in July, will also be setting up an airport/ hub control/ regional control coordination team to understand airport-specific issues better. According to the communication, the airline’s airport operations teams are working closely with ground handling partners across the network to improve governance and performance.

“… we are acquiring better customer-facing systems to proactively alert fliers of schedule changes or delays in advance, and enable them to self-change flights where relevant,” it noted. Further, it said seven scenarios now trigger advanced customer notifications. Its IT and customer experience teams are working hard to fully deploy these new systems in the next couple of months. Tata took over Air India in January this year.

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first published:September 03, 2022, 12:49 IST
last updated:September 03, 2022, 12:49 IST